Privacy Policy

1. Introduction

Seattle 24 Hours Limousine ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (aolimo.com) or use our transportation services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services. By accessing our website or booking our services, you consent to the collection, use, and disclosure of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or booking
• Create an account on our website
• Sign up for our newsletter
• Contact us with inquiries or feedback
• Complete forms on our website

This information may include:

• Name and contact details (email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Travel details (pickup/drop-off locations, dates, times, passenger information)
• Special requests or preferences related to your transportation
• Corporate account information for business clients

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referral sources
• Device information (type, screen size, etc.)

2.3 Location Information

With your consent, we may collect precise location information from your mobile device when you use our mobile booking features. This helps us provide accurate pickup and service information.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

3.1 Provide and Manage Services

• Process and confirm your transportation reservations
• Coordinate pickups, drop-offs, and route planning
• Communicate with you about your bookings and services
• Process payments and manage billing
• Maintain and service your account

3.2 Improve Our Business

• Understand how customers use our services
• Develop new features and services
• Analyze the effectiveness of our website and operations
• Improve customer service and responsiveness
• Maintain the security and integrity of our systems

3.3 Marketing and Communication

• Send promotional emails about special offers or new services (with your consent)
• Provide updates about changes to our services or policies
• Respond to your inquiries, comments, or concerns
• Conduct surveys or request feedback to improve our services

4. Disclosure of Your Information

We may share your personal information in the following situations:

4.1 Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as:

• Payment processors to handle transactions
• Cloud hosting and storage providers
• IT and system administrators
• Customer service providers
• Marketing and email service providers

These third parties are only permitted to use your personal information to provide specific services to us and are obligated to keep your information confidential.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.

4.3 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies). We may also disclose information to:

• Enforce our agreements, policies, and terms of service
• Protect the security of our services and business
• Address fraud, security, or technical issues
• Protect against harm to the rights, property, or safety of Seattle 24 Hours Limousine, our customers, or the public

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. These include:

• Using industry-standard encryption for transmitting sensitive data
• Secure payment processing systems that comply with PCI DSS requirements
• Regular security assessments and testing
• Access controls and authentication systems
• Physical security measures at our facilities

However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5.1 Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

6.1 Access and Update

You have the right to access, correct, or update your personal information at any time. You can do this by:

• Logging into your account on our website (if applicable)
• Contacting our customer service team at [email protected]
• Calling us at 206-896-5438

6.2 Data Deletion

You may request deletion of your personal information, subject to certain exceptions. We may be required to retain some of your information for legitimate business or legal purposes.

6.3 Marketing Preferences

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in our emails
• Updating your communication preferences in your account
• Contacting us directly at [email protected]

6.4 Additional Rights

Depending on your jurisdiction, you may have additional rights, such as:

• Data portability (receiving your data in a structured, commonly used format)
• Restriction of processing
• Objection to processing
• Withdrawal of consent

To exercise these rights, please contact us using the information in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

7.1 Types of Cookies We Use

• Essential cookies: Necessary for the website to function properly
• Preference cookies: Enable the website to remember your preferences
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Track your browsing habits to deliver targeted advertising

7.2 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

8. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.